App / Mobile
gg9 collects and uses your information only to keep your access working and your wallet activity secure. This policy tells you exactly what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and eligible regions.
When you open an account on gg9, we collect the details you provide during registration — your name, contact information and the credentials you use to log in. We also record activity linked to your account: the pages you visit, the games you open in the lobby, and any wallet transactions you make through supported payment routes such as Nagad or Rocket. This information is used solely to operate your account, process the transactions you initiate, and respond to support requests you raise through our published contact routes. We do not sell your personal data to third parties. We do not share it with partners outside the scope of operating this platform, except where required by applicable law or where you have given explicit consent. Cookies and similar tracking tools are used to keep your session active across pages and to measure how the site performs on mobile devices. You can adjust cookie settings in your browser, though some account features may not work without session cookies enabled. Data we hold is retained for as long as your account remains open and for a period after closure as required under applicable rules. Your rights under this policy depend on your local jurisdiction and the eligible regions in which gg9 operates.
Not every part of your digital journey falls under this policy. Understanding the boundaries helps you know when gg9's data practices apply and when a third-party provider's own policy takes over. Below is a clear breakdown of what sits inside and outside our policy scope.
All data collected when you log in, register or manage your gg9 account — including login credentials and device session data — falls within this policy. We handle this directly and you can request a review of it through our support route.
When you initiate a deposit or withdrawal using Nagad or Rocket, the transaction details you enter on gg9 are covered here. The payment processor's own terms govern what happens on their network after the request leaves our platform.
Your browsing activity within the gg9 lobby — game pages you open, categories you explore, session duration — is recorded under this policy for performance and account continuity purposes only.
Game content from studios available in our lobby, external links, or payment network pages operate under their own privacy terms. We do not control data collected by those services once you leave gg9's own pages.
You have real, actionable options when it comes to the data gg9 holds about you. Reviewing your account details is straightforward: log in, open your profile section, and the information we hold on file is displayed there. If something looks incorrect — a name, a contact number, a linked wallet identifier — you can update it directly in the account settings or ask our support team to correct it for you. If you want to know what data we hold beyond what the account panel shows, you can raise a formal data inquiry through our support contact route; we will respond to reasonable requests within the scope of applicable rules for your region. If you decide to close your account, you can request this through support as well. Data retention after closure follows the period required under applicable law for your jurisdiction, which may vary. We aim to handle every inquiry with the same short-path approach we apply to account support generally — no redirects, no passing you between teams.
Log in to your gg9 account and open the profile section. The details we hold — contact information, linked wallet identifiers such as Nagad or Rocket — are visible there and editable directly.
If any stored detail is wrong, update it in account settings or contact support with the correction. We apply changes to your active record once identity is confirmed through the steps shown in your account.
For data questions beyond the account panel, use the support contact route published on gg9. We handle data inquiries within the scope of applicable rules and will confirm what we can share based on your region.
Account closure requests are handled through the same support route. After closure, data retention follows the period required by applicable law in your jurisdiction. We will confirm the timeline when your request is received.
If you have a question about how your data is used, want to correct something on your account, or need to raise a formal inquiry, the routes below are the ones we actually monitor. Use the channel that suits your situation — shorter questions move faster through live chat, while formal data requests are better sent by email so there is a written record.
Open the live chat from your account page. This route is for account-level questions including data corrections, wallet identity queries and general privacy questions about your profile.
Send a written inquiry to the support email address published in the gg9 contact section. Email is the preferred route for formal data requests, account closure or written confirmation of how your data is handled.
The help section inside your account covers common data and privacy questions with step-by-step guidance. Check there first — many questions about wallet data, session history and cookie settings are answered without needing to contact support.
The way gg9 manages data is built around keeping your account working and your information secure. We do not operate data practices that conflict with your ability to access and control your own records, and every handling decision is tied to a specific operational purpose rather than to commercial data sharing.
We use session cookies to keep you logged in as you move between the lobby, wallet and account pages on mobile. Analytics cookies measure page performance only. You can manage cookie preferences in your browser; disabling session cookies may interrupt account navigation.
Account credentials are stored using standard security practices. We do not display your full password at any point. If you suspect unauthorised access, use the account recovery route shown on the login page, or contact support immediately through the live chat route.
We keep your data while your account is active and for the period required by applicable rules after closure. The exact retention window depends on your jurisdiction. Once the retention period expires, data is removed from active systems. Ask support for region-specific details.
When this policy changes in a material way, we publish a notice on the gg9 site and, where your account contact details allow it, send a notification directly. Continuing to use the account after a policy update indicates acceptance of the revised terms.
These are the questions we receive most often about how your data is handled on gg9. If your question is not here, use the live chat or email route to raise it directly with our support team.
We collect the name, contact details and login credentials you provide at registration. We also record account activity such as the pages you open and wallet transactions you initiate through Nagad or Rocket. We do not collect data beyond what is needed to operate your account.
We do not sell your data. We share it only where required by applicable law or where a third party is directly involved in operating your account — for example, a payment processor handling a Nagad or Rocket transaction. In those cases, sharing is limited to what the transaction requires.
Log in and open your account profile. The details we hold are displayed there. For data beyond the profile panel — such as historical session records — raise a formal inquiry through the support email route and we will respond within the scope of applicable rules for your region.
Yes. Open account settings and update the field directly, or contact live chat support with the correction. We apply changes once identity is confirmed through the verification steps shown in your account. Wallet identifiers linked to Nagad or Rocket can be updated through the same route.
Retention after closure follows the period required by applicable law in your jurisdiction. The exact window varies by region. When you submit a closure request through support, we confirm the applicable retention timeline at that point so you know what to expect.
Our policy covers data collected on gg9's own pages — your account, the lobby, wallet actions. Game studios whose content appears in the lobby operate under their own data terms. Once a game session loads from a third-party studio, that studio's policy governs data on their end.